Transform Your Customer Experience Today!
Experience a new era of customer-centric call center solutions. Contact us today to discuss how we can tailor our services to elevate your brand’s customer experience.
About Us
Our expertise in customer experience.
Experience
Our operational and leadership team have years of hands-on experience in building exceptional nearshoring and offshoring solutions for companies in North America.
Outstanding performance
By adopting and implementing the latest techonologies and practices, we provide cut-edge performance to all our clients independently of the industry.
Solutions
We offer innovative solutions to hire and staff, thorough training, monitor quality and guarantee operational excellence.
Tailored Call Center Solutions
Our Services
- Omnichannels: Unified customer experience across channels.
- Front & Back Office: Comprehensive customer support solutions.
- Consulting: Expert advice for operational optimization.
- BPO: Outsourced business process solutions.
- Data Analytics: Insights for strategic decision-making.
- Training: Tailored programs for skill enhancement.
- Staffing: Qualified bilingual team with certifications.
We understand that every company is unique. We tailor our services to meet your specific needs and reflect the identity of your brand. Your success is our success.
Tap to Experience Next-Level
Call Center Solutions.
Why Choose Us
Key features of our staffing/nearshoring service
Best cost-value rate ever
Our staffing and nearshoring services offer the best cost-value rate in the market, allowing businesses to save on production costs and invest in other areas of their business.
AI Tools
We utilize advanced AI tools to enhance the efficiency and accuracy of our staffing and nearshoring services. These tools automate routine tasks, streamline processes, and provide valuable insights, ultimately improving the overall customer experience.
Certified training
All of our team members undergo rigorous certification training to ensure they have the skills and knowledge needed to deliver high-quality results. This training ensures that our staff is consistently providing exceptional service to our clients.
Outstanding operational performance
We are committed to operational excellence. Through continuous process improvement and careful monitoring of key performance indicators, we consistently exceed expectations and deliver results that surpass industry standards.
$$3,500/USD/FTE
- Up to 160 hours/FTE which include account specific hiring and training, fully ready FTEs, AI powered QA and KMS, live coaching, live monitoring, IT equipment and BCP.
- Performance and quality reports, improvement curve monitoring, account updates and client management.
- Implementation cost -includes IT integration, hiring & training: $3,000USD/total
Up to 50 seats
$$3,050/USD/FTE
- Up to 160 hours/FTE which include account specific hiring and training, fully ready FTEs, AI powered QA and KMS, live coaching, live monitoring, IT equipment and BCP.
- Performance and quality reports, improvement curve monitoring, account updates and client management.
- Implementation cost -includes IT integration, hiring & training: $3,000USD/total
+100 seats
$$2,600/USD/FTE
- Up to 160 hours/FTE which include account specific hiring and training, fully ready FTEs, AI powered QA and KMS, live coaching, live monitoring, IT equipment and BCP.
- Performance and quality reports, improvement curve monitoring, account updates and client management.
- Implementation cost -includes IT integration, hiring & training: $3,000USD/total